Refund Policy

All sales are final unless an item arrives damaged, defective, or incorrect. 

If there is an issue with your order, please contact us at hello@connectedfamilycreative.com with your order number and photos showing the issue. Depending on the circumstances, we may offer a replacement, replacement component, or refund.

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If a return is required because of an error or defect on our part, Connected Family Creative will cover the cost of return shipping.

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Original shipping charges are non-refundable unless the refund is due to an error on our part. Approved refunds will be issued to the original payment method.